Over-Deliver Without Overwhelm – Masterclass


need to update this bit…….



We’re expected to excel in so many facets.
How do we perform at our best for our teams AND our stakeholders, without burning out?


This full day intensive is a journey of understanding yourself and your customer better.

We commence the day looking at your different stakeholders, using a framework to develop understanding and adapt approach.

Then we address self-management. What is reasonable to deliver, which above-and-beyond moves would be beneficial vs time-wasting, and how do you avoid burnout once you commit?

Finally we look at communication strategies. How to keep service at the forefront, even when you’re saying no. How to inspire commitment. How to embrace vulnerability and admit to overwhelm, without damaging your reputation.

W H A T   Y O U
C A N   E X P E C T
F R O M   T H E

Through this Masterclass you will:

1. Better understand your stakeholders

2. Identify methods to improve service delivery

3. Learn communication strategies to push back, inspire and generate buy-in

4. Commit to resilience techniques best suited to your style


A B O U T   O U R
G U E S T   E X P E R T

Hmmm… who is the guest expert here?.

P O S T – W O R K S H O P
C O A C H   C A L L S   X 2

Our workshops are a little different, because our facilitators aren’t only trainers. They’re also experienced coaches.

Our goal in workshops is not a mere knowledge dump, but to help you shift the dial. Adjust your behaviour. That requires information and commitment. We help you make some great decisions. Decisions on more optimal outcomes in your work based on data, best practice and experience.

The training industry widely reports that about 10 – 30% of training is retained… and that 80% of learning actually happens in the application of that new knowledge. Coaching is the best way to help someone to apply what they’ve learned, to their unique environment. Amid the noise of their role and competing priorities!

During Over-Deliver without Overwhelm you’ll do a great deal of reflective and experiential learning. After the workshop, you’ll start to apply this new knowledge in your own role.

As a follow up to the workshop, we invite you to take up a heavily discounted coaching offer, specific to the workshop. Two 1:1 video calls of up to 30 minutes, staggered over the 3 months following your workshop. Your coach will help with the practical application of those behaviour changes. So you can adapt the strategies to your style, in your environment.


T H E   C O A C H I N G   P R O C E S S

Essentially you determine the outcome and we use lots of questions, to help you close the gap to reach it.

These are some of the surface questions you can expect.

What do you want to achieve? What’s stopping you? What are the options for moving past that obstacle? And what will you commit to, to bring those actions into play? To make this goal your reality?

You will emerge with more passion and conviction for what you’re doing, with greater clarity on your direction.

The follow up coach sessions will hold you accountable to those actions you decide upon. You’ll practice what you’ve learned, then debrief to do more of the great and less of what’s not working. You will cut through the noise of your regular job, to tweak your behaviour, applying the strategies learned to effect lasting change.

W H E N ?

We’ve had people flying / driving in from the regions to the CBDs for a while now, to attend our events. This time, we’re bringing the events to the region- and we could not be more excited about it 🙂

Thursday 12th August
Hotel Canoblan

Thursday 29th August
Sails Port Macquarie

Thursday 7th November
Newcastle Museum

Thursday 21st November
Borombola Homestead
(80km from Wagga Wagga)


H M M . . .   I   G O T   A   Q U E S T I O N ?

Beautiful! Call me. Please, let’s talk about it.





Events Manager



Click HERE to download a PDF of this event brochure




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